RETURNS / EXCHANGE
Returns & Exchanges
We want you to be happy with your order. If something doesn’t fit or feel right, you can of course return your items. Here you’ll find all important information about returns – clear, simple, and transparent.
Returns from Austria
Free returns for orders over €150:
If your order total is €150 or more, we will cover the return shipping within the 14-day return period.
Please fill out the return form below – your return label will be sent to you via email.
Orders under €150:
In this case, return shipping costs must be covered by you. You can choose a parcel service of your preference.
Please complete the return form below and send the unworn, originally packaged item to:
Return address:
Dirt Love e.U.
Melkerstraße 30
3204 Kirchberg/Pielach
Austria
Refunds will be issued within 5–8 business days after receiving and inspecting the return.
Note: Returns that are not registered in advance may result in processing delays.
Returns from Other EU Countries
Unfortunately, we can only offer free returns for orders placed within Austria. If you are returning items from outside Austria, we kindly ask you to cover the return shipping yourself.
Please complete the return form below and send the unworn, originally packaged item to:
Return address:
Dirt Love e.U.
Melkerstraße 30
3204 Kirchberg/Pielach
Austria
Refunds will be issued within 5–8 business days after receiving and inspecting the return.
Note: Returns that are not registered in advance may result in processing delays.
Exchanges
Want to exchange an item?
- Register the item you wish to return using the return form below.
- Place a new order for the item you want in our online shop.